FAQ

1. Is shipping really free for all countries?
Yes.

2. How long do I have to wait to receive the product(s)?
It depends on where you are ordering from. Please see the info for individual countries bellow:
EU: 3 – 7 days
UK: 5- 7 days
North America: 8 – 12 days
South America: 10 -12 days
Russia: 10 – 12 days
Ukraine: 6 – 8 days
New Zeland: 6 – 8 days
China: 5 – 7 days
Australia: 6- 8 days
South Africa: 10 – 12 days
India: 10 – 15 days

If your country isn’t listed you can send us an email to intl@intheline-cosmetics.com and we will send you the information.

3. Can I order to any country in the world?
Yes, we ship to anywhere in the world.

4. If the status of my order is “Pending” or “On Hold” or something is wrong with my order, can I call you?
Yes, you may modify or cancel your order by contacting the number for our call centre: +38670204205.

5. How can I cancel an order?
You can cancel your order within 2 hours upon placing your order without giving us any reason.

6. How can I return items in case that I am not satisfied with the product(s)?
You can return your items by sending them to our address, with all your information and bank account number attached, however you cover any shipping costs. Your return must fulfil all of the conditions listed in the Terms of use and General conditions.

7. I received products that I didn’t order, can I return them free of charge?
In case you received an order you didn’t place, you can return the items by sending them to our address, along with all your information and bank account number attached, and we will reimburse you on your shipping costs and exchange the items for your order.

8. What is a monthly subscription?
A monthly subscription provides a monthly delivery (every 30 days) of the until your cancellation. You can subscribe by making the payment through the PayPal system. The renewal of subscription is automated – every 30 days. The subscription can be cancelled at any time and free-of-charge.

9. What methods of payment do you accept?
You can find the available payment methods for each country at checkout. We do not accept any method of payment other than those listed.